FAQs

All CasagoAMI vacation rentals are individually owned, so amenities and home features may vary from property to property. However, every CasagoAMI home is equipped with the essentials to help make your stay comfortable, including tableware and cooking equipment, a coffee maker, a hair dryer, high-speed Wi-Fi, basic toiletries, and a starter supply of housekeeping essentials such as trash bags, dish detergent, paper towels, and sponges.

For a complete list of amenities and features specific to your rental, please review the individual property listing carefully before your arrival.

Our goal is for every guest to have a seamless stay, every time. In the event that something unexpected arises, our customer service team is available 24/7 for emergencies, and our property maintenance team is available seven days a week to address repairs and other concerns.

If you accidentally break or damage anything during your stay, or notice any existing damage or broken items upon arrival, please notify us as soon as possible. This allows us to address issues quickly and helps ensure a smooth experience for everyone. Please note that damage discovered after your stay that was not reported to us may result in additional damage fees.

We’re excited to partner with VayKLife Vacation Gear Rentals to make your beach getaway even more enjoyable! Guests staying 2–21 nights at participating properties will receive a Beach Gear Credit to use toward rentals such as bikes, beach chairs, coolers, and more.

Enjoy the convenience of having your gear delivered on check-in day and picked up at checkout, so you can spend less time worrying about the details and more time enjoying your vacation!

Please note that Beach Gear Credit amounts and available equipment vary by property. Beach Gear Creedit is currently not issuable for stays 22 nights or longer.

Ready to gear up for your getaway? Learn more about VayKLife gear rentals here. 

If you have questions or want help using your Beach Gear Credit to book equipment through VayKLife, please contact VayKLife directly. Their team will be happy to help with any questions, reservation changes, or assistance with your gear rental. 

Most of our vacation rentals are located in residential neighborhoods, and we ask that all guests be respectful of the surrounding community. Please keep noise to a considerate level at all times, especially after 10:00 PM, and observe all applicable local noise ordinances. The specific rules and quiet hours which apply to the property will be outlined in the on-site property binder. 

Guests are responsible for ensuring that everyone on the property complies with all applicable laws and regulations, as well as for any fines incurred as a result of violations.

Please be mindful of your neighbors and help us maintain a peaceful environment for everyone. Repeated noise complaints may result in the termination of your rental agreement without a refund.

The primary guest must be at least 25 years of age on the day of arrival to book and stay at a CasagoAMI property. Guests under the age of 25 may not occupy a property without an accompanying adult who meets this age requirement.

CasagoAMI reserves the right to deny or terminate any reservation made under false pretenses or in violation of this policy. Failure to comply may result in the forfeiture of all payments, immediate removal from the property, and no refund.

All CasagoAMI vacation homes include at least one designated parking space, and many properties accommodate multiple vehicles. Please review your property’s listing description and arrival instructions for specific parking details and guidance.

For the safety and consideration of our community, street parking is not permitted. Trailers, RVs, and commercial vehicles are also prohibited at our rental properties.